Stop Costly Returns, Earn More
See return risks before customers buy. Only offer free shipping to customers who are likely to keep their orders.
Works With Your Tools
Connect easily with your e-commerce platform and returns system.
Shopify
Shopify integration for quick setup
Magento
Works with Magento 2 & Adobe Commerce
WooCommerce
Ready for WooCommerce
RMS
Connects with Returns Management
Salesforce
Salesforce Commerce Cloud supported
Custom API
API for any system
Why Ship Free to Serial Returners?
Returns chip away at your profit. Our database shows risky orders before they become costly.
Bracketing & Abuse
Spot customers who order multiple sizes or colors and return most items.
Spot Return Patterns
Find customers likely to return before offering perks.
Protect Your Profits
Cut return costs by up to 75% with smart rules.
Every Return Costs You Money
Here’s the Breakdown:
Track each step and see where your money goes on typical returns.
Lower Returns, Lower Costs
Compare your shop’s return rates to others and see savings.
| Type of Shop | Return Rate* | Cost per Return | 1,000 Orders / Month | 10,000 Orders / Month |
|---|---|---|---|---|
1 Fashion & Apparel | 30% | SFr. 50 | 300 returns Possible Savings SFr. 15,000 | 3000 returns Possible Savings SFr. 150,000 |
2 Electronics | 18% | SFr. 50 | 180 returns Possible Savings SFr. 9,000 | 1800 returns Possible Savings SFr. 90,000 |
3 Home & Garden | 15% | SFr. 50 | 150 returns Possible Savings SFr. 7,500 | 1500 returns Possible Savings SFr. 75,000 |
4 Sports & Outdoors | 12% | SFr. 50 | 120 returns Possible Savings SFr. 6,000 | 1200 returns Possible Savings SFr. 60,000 |
5 Beauty & Personal Care | 8% | SFr. 50 | 80 returns Possible Savings SFr. 4,000 | 800 returns Possible Savings SFr. 40,000 |
6 Books & Media | 5% | SFr. 50 | 50 returns Possible Savings SFr. 2,500 | 500 returns Possible Savings SFr. 25,000 |
Use the slider to see how changing costs affects your bottom line.
*Return rates vary by shop and business model.
EU E-Commerce Key Stats
- • Online: 3–5x more returns than in-store, EU-wide.
- • Fashion: 30% return rates in major EU countries.
- • Bracketing: 15–25% of fashion returns.
- • During sales: 40% of shoppers bracket.
Sources: EU E-commerce Report 2024, Eurostat, RetailX Return Study 2024
Returns Network — Like a Credit Score for E-Commerce
Our shared network learns and improves with every sale.
Return Risk Scoring
AI reviews millions of returns to give you smarter scores.
Smart Shipping & Returns
Change shipping and return offers based on risk scores.
Insights from the Network
Use data from thousands of shops to spot big-picture patterns.
Basket Check
Catch bracketing behavior at checkout.
Shop Benchmarking
Compare your return rates to other shops in the network.
Get Risk Alerts
Be warned about possible returns before you ship or offer free shipping.
Connecting Shops Makes Everyone Smarter
Shops together stop fraud and spot good customers.
Join Our Network
Plug in your shop to join trusted merchants.
Share Data
Help improve buyer risk scores by sharing behavior (anonymously).
Get Clear Insights
See real-time scores and trends based on the whole network.
Grow With Confidence
Sell more — with less fraud and abuse.
Central Returns Network — Like Credit Scoring
See risk before giving perks, rewards, or free shipping.
Reward Great Customers
- Give free shipping and generous returns to low-risk buyers.
- Treat VIPs even better with good shopping history.
- Fast refunds for proven trustworthy buyers.
Avoid Costly Returns
- Spot bracketing before checkout.
- Change shipping costs and offers for high-risk orders.
- Cut your return cost by up to 75% with smart rules.
Returns Cost Calculator
KARMA CalculatorBetter Management, Smarter Store
Run your e-commerce business smarter with better buyer screening.
Reduce Return Fraud
Stop serial returners before they cost you money.
Prevent Chargebacks
Identify high-risk orders before they become problems.
Reward Good Customers
Give VIP treatment to your best buyers automatically.
Boost Profits
Increase margins by reducing fraud and returns.